Product Warranty – Yamaha Motors Online
Thank you for choosing Yamaha Motors Online for your marine equipment needs. We stand behind the quality of our products and want to ensure your satisfaction with every purchase. Please review our warranty policy below for information on coverage and procedures.
1. Warranty Coverage:
- a. Yamaha Motors Online provides a limited warranty on all new products purchased directly from our website or authorized dealers.
- b. The warranty period begins from the date of purchase and varies depending on the product. Please refer to the product documentation or contact our Customer Service team for specific warranty details.
2. What is Covered:
- a. Our warranty covers manufacturing defects in materials and workmanship.
- b. If your product is found to be defective during the warranty period, we will repair or replace it at our discretion.
3. What is Not Covered:
- a. The warranty does not cover damage caused by misuse, neglect, accidents, unauthorized modifications, or any other circumstances beyond normal usage.
- b. Routine maintenance, normal wear and tear, and consumable parts are not covered.
4. Warranty Claim Process:
- a. If you believe your product is eligible for warranty service, please contact our Customer Service team at inquiry@yamahamotorsonline.com.
- b. Provide proof of purchase and a detailed description of the issue. In some cases, photos or videos may be requested.
- c. Our Customer Service team will guide you through the troubleshooting process and determine the appropriate course of action.
- d. If a return is necessary, you will be provided with instructions on how to ship the product back to us.
- e. Once the product is received, our technicians will assess the issue and proceed with repair or replacement.
5. Return Shipping Costs:
Customers are responsible for shipping costs associated with returning products for warranty service. Yamaha Motors Online will cover the cost of shipping the repaired or replaced product back to the customer.
6. Exclusions:
- a. This warranty is non-transferable and applies only to the original purchaser.
- b. Any product purchased from unauthorized dealers or through third-party sellers is not covered by our warranty.
7. Contact Information:
For warranty inquiries or assistance, please contact our Customer Service team at inquiry@yamahamotorsonline.com.
8. Policy Changes:
Yamaha Motors Online reserves the right to update or modify this warranty policy at any time without prior notice. By making a purchase on Yamaha Motors Online, you acknowledge and agree to the terms of this warranty policy. Your satisfaction is our priority, and we are here to assist you with any questions or concerns.